Frequently Asked Questions
What are your business hours?
We offer training at your place of business, home or venue of your choice during normal business hours Monday - Saturday. However, if the nature of your business requires out of hours training we are happy to accomodate where possible.
How do we book a first aid training session?
Booking is so simple!
Fill out our booking enquiry form here (it will take you less than a minute to fill out!) and our team will get back to you as soon as possible to confirm the booking.
If you have questions regarding what type of training best suits your needs feel free to email us at info@firstaidhub.com.au
Do you offer face-to-face courses?
Yes, we do offer this! If this is something that you are looking for then get in contact to find out about pricing and scheduling.
What happens after we book?
After you book in for a certain day/time, we will send you a link to enrol and pay.
After you have paid, you will be able to access and complete your pre-course work.
If we didn't answer your question here, send us an email at info@firstaidhub.com.au and we will get back to you as soon as possible!
I can't find the email to access my pre-course work, where do I find it?
Look for an email from Training desk (this is the learning platform) OR, access it via the website
How do I access my certificate?
Once you've completed your course and the trainer has processed your results, you should receive an email from the training desk. If you haven't received it, check your junk mail! Alternatively, you can access your certificate anytime by finding your course on the training desk platform and clicking ‘download certificate’.
How long is my first aid certificate valid for?
The following units are valid for 3 years, but the CPR component needs to be renewed annually to keep the certification current. Fortunately, you can complete the CPR renewal as a standalone unit!
HLTAID010 Provide basic emergency life support
HLTAID014 Provide Advanced First Aid
HLTAID011 Provide First Aid
HLTAID012 Provide First Aid in an education and care setting
22556VIC (Asthma) & 22578VIC (Anaphylaxis)
Where are your training locations?
Our location is wherever you are! As a mobile service, we come to your home or workplace to deliver convenient training.
All we need is enough floor space for our training with manikins, and ideally, a TV or screen we can connect to. If you don't have this, we can still make it work.