Refund & Cancellation Policy

Cancellation Fees

In the case of cancellation/withdrawal, the following cancellation fees will apply:

• Students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid.

• Students who give notice to cancel their enrolment fees less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by First Aid Hub is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.

• Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.

Please note that administration fees may still apply for the processing of refunds.

Discretion may be exercised by First Aid Hub in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. First Aid Hub may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form which can be downloaded from our website under the student section.

Note: If for any reason Allen’s Training is unable to fulfil its service agreement with a student, Allen’s Training must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.

Rescheduling

There is no charge for a student to reschedule their enrolment more than 2 days prior to the start of their course.

Students who give notice to reschedule less than 2 days prior to the start of their course will incur a 50% rescheduling and administration fee based on course fee.

Notification of cancellation/withdrawal or deferral must be made in writing to First Aid Hub via email to info@firstaidhub.com.au or alternatively filling out the form below.